Terms of Service

Welcome to EKOI. These Terms of Service explain the rules and conditions for using our website and purchasing products from our store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

Use of Our Website

You agree to use our website only for lawful purposes. You must not use the website in a way that may damage, disable, overload, or interfere with the website, its security, or other users.

Product Information

We try to provide accurate product descriptions, images, prices, and availability information. However, errors may occur. We reserve the right to correct errors, update product information, change prices, or cancel orders when necessary.

Orders and Payment

When you place an order, you agree that all information you provide is accurate and complete.

Orders are subject to acceptance and availability. We may refuse or cancel an order if there is a pricing error, stock issue, payment problem, suspected fraud, or other reasonable reason.

Payment must be completed before an order is processed. Payments are handled by secure third-party payment providers.

Shipping

Shipping times and fees are shown at checkout where applicable. Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances outside our control.

Please make sure your shipping address is correct. We are not responsible for delivery problems caused by incorrect or incomplete address information.

Returns and Refunds

Returns and refunds are handled according to our Return Policy. Please review the Return Policy before making a purchase.

Account Information

If you create an account, you are responsible for keeping your login details secure. You are also responsible for all activity under your account.

Intellectual Property

All website content, including text, images, graphics, logos, product layouts, and design elements, is owned by or licensed to EKOI unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content without permission.

User Content

If you submit reviews, comments, feedback, or other content, you agree that the content is accurate, lawful, and does not violate the rights of others.

We may remove content that we consider inappropriate, misleading, unlawful, or harmful.

Limitation of Liability

To the maximum extent permitted by law, EKOI is not responsible for indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Our total liability for any claim related to an order will not exceed the amount paid for that order.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.

Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of the website after changes means you accept the updated terms.

If you have questions about these Terms of Service, please contact us:

Email: helpcenter@iehomestore.com
Phone: +33 6 19 89 23 09
Address: 37 Rue Bailleul, 75001 Paris, Ile-de-France, France