Privacy Policy

This Privacy Policy explains how EKOI collects, uses, stores, and protects your personal information when you visit our website or place an order.

Information We Collect

We may collect personal information that you provide when using our website, including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Customer support messages

We may also collect basic technical information such as browser type, device information, IP address, pages visited, and website usage data.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and protect website security
Comply with legal and tax obligations

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full payment card details on our website.

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and support shopping cart functions.

You can disable cookies in your browser settings, but some website features may not work properly.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, including payment processors, shipping carriers, website hosting providers, analytics providers, and customer support tools, only when needed to operate our business and provide services.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to process orders, provide support, meet legal requirements, resolve disputes, and maintain business records.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information.

To make a privacy request, please contact us by email.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: helpcenter@iehomestore.com
Phone: +33 6 19 89 23 09
Address: 37 Rue Bailleul, 75001 Paris, Ile-de-France, France