Shipping Policy

Thank you for shopping with EKOI. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or high-volume seasons.

Shipping Destinations

We ship to available delivery regions shown at checkout. If your location is not available during checkout, we may not currently support shipping to your region.

Shipping Time

Estimated delivery time is usually 7-15 business days after the order has been processed. Delivery time may vary depending on the destination, shipping carrier, customs clearance, weather, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you place your order. Free shipping may be available for certain orders or promotions when stated on the website.

Order Tracking

Once your order has been shipped, tracking information may be sent to the email address used when placing the order. Please allow some time for the tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to incorrect or incomplete address details, additional shipping fees may apply.

Lost or Delayed Packages

If your package is delayed, please contact us and we will help check the shipment status. EKOI is not responsible for delays caused by carriers, customs, natural events, or incorrect customer information.

If you have any shipping questions, please contact us:

Email: helpcenter@iehomestore.com
Phone: +33 6 19 89 23 09
Address: 37 Rue Bailleul, 75001 Paris, Ile-de-France, France